Frequently Asked Questions

Where is shipping available?

The delivery service is Canada-only, including all 13 provinces and territories, with free Standard Shipping and no minimum order value.

How long will processing or delivery take?

Refer to the timing supplied for your order or contact the store.

Can I change or cancel an order?

Email support@medicubely.shop promptly with the order number. Changes depend on the order stage. Rights of cancellation that apply by law are unaffected.

What if my parcel or product has a problem?

Keep relevant packaging and order information, describe the problem and contact us. For returns, request instructions before sending goods. See Refunds & Returns.

Which currency and payment methods apply?

Prices are in CAD. The options offered at checkout determine available payment methods for the order. Applicable taxes appear with the final total.

How can I contact the store?

Use support@medicubely.shop, telephone +1 905-376-6849, or the Contact page.