Refunds & Returns

Start a request

For an order from medicubely, email support@medicubely.shop with your order number and the item you need help with. Describe the issue and include photographs where they help explain damage, a defect or an incorrect item. Do not email complete payment-card details.

Before returning an item

Please contact us for instructions before sending an item back. The correspondence address on our Contact page is not automatically the return destination. Keep your proof of purchase and any information relevant to the request.

Problems with your order

If an item arrives damaged or differs from what you ordered, tell us what happened so the request can be assessed. Keep the item and packaging while the appropriate next step is established. Do not send used products or devices to an address without receiving instructions.

Refund communication

When a request is accepted, the applicable amount, return arrangements and refund route must be explained for that request. A payment provider may take additional time to display a completed refund. Contact us if you need help tracing a refund rather than sending sensitive card information.

Your legal rights

This policy does not exclude protections that apply under Canadian or provincial consumer law, including applicable Quebec distance-contract and legal-warranty rights. A discretionary store return arrangement cannot remove a mandatory remedy.